Refund Policy

1. Try it first

Every new customer can start a free 24-hour trial with the full channel line-up and on-demand library. We strongly recommend starting the trial before buying, so you can check your channels, your devices and your connection.

2. After activation

Once a paid plan has been activated, it cannot be refunded or exchanged. Our commitment is to activate your plan for the period you paid for, and we can show proof of activation.

3. Before activation

You can ask for a refund of a plan that has not yet been activated. To be considered:

• The request must reach us before the plan is activated.
• It must come through our support team, with the reason for the request.
• Where there is a problem with the service, please describe it and include any evidence, such as screenshots.

4. How refunds are handled

We review each request within five business days. If it is approved, the refund goes back to the original payment method.

5. Not refundable

The free trial costs nothing, so there is nothing to refund. The following cannot be refunded:

• Plans that have already been activated.
• Reseller products.
• Accounts suspended for breaking our Terms of Service.